![]() EVGA will ship your product to you according to the Advanced RMA plan you purchased after a 1-3 business day processing time.You may notice a temporary authorization charge on your account this will not process as a payment. When your RMA request is approved, you will be required to enter a credit card for collateral however your card will not be charged at this time.Should your product malfunction within its warranty period, contact customer service for assistance troubleshooting and receive an RMA ticket.This program must be purchased within 30 days of product purchase after registration.This is a special program only available to the original owner of the product.The complete refund process may take 7-14 business days.īe sure to read the terms of this optional warranty upgrade for contiguous "lower 48" United States only.Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned. Upon receipt of your product, without damage, EVGA will refund the collateral paid in full.You will then be responsible for shipping your defective product back to EVGA, following our shipping guidelines.EVGA will ship via ground shipping to you within 1-3 business days.Cost of collateral is determined by EVGA. After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product.You may pay for expedited shipping at the time of the RMA request, but the 1-3 business day processing time is in addition to shipping. Upon receipt of your product, without damage, EVGA will ship via ground shipping to you within 1-3 business days.After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines.EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.Products with an extended warranty, or those with a long term warranty, may not use the Guest RMA if outside 3 years from the date your product was shipped to EVGA.Upon receipt of your product, without damage, EVGA will ship via ground shipping to the address you provided within 1-3 business days. ![]() You will then be responsible for shipping your product to EVGA following our shipping guidelines.Provide as much information about your problem as you can, EVGA Tech Support may reply back with troubleshooting tips or further questions. Check if your product is under warranty and submit an RMA request.This RMA option is for any user, but also those that have lost their invoice, or purchased their product from another user or unauthorized reseller.This process is valid only for products shipped from EVGA on or after July 1st, 2011. EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible. An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA for a replacement. ![]()
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